ZIPKEA is not compatible with all zipline courses. Each zipline course must be approved by Hackwell LLC in order to use ZIPKEA.

Our main goal is to make the industry safer. Because each operation is so different with varying design, builders, equipment, operational procedures, etc, we want to make sure that ZIPKEA is the right fit for each course.

Fill out the ZIPKEA Course Questionnaire. Don’t worry it’s pretty quick and painless.

Each ZIPKEA and ZIPKEA EAD comes with a one-year warranty in which HACKWELL LLC will repair or replace any part proving defective in material or workmanship until one year from the delivery date listed on Recertification Label. Also each ZIPKEA and ZIPKEA EAD comes with a 30-day guarantee. If you feel anytime within the first 30 days that ZIPKEA is not a compatible product with your course you may return it for a full refund. The full refund will cover the cost of the product only, installation and travel expenses are non-refundable.

All initial ZIPKEA installation and figuration must be done by a Certified Installer, approved and certified by Hackwell LLC.

Varies by each operation but generally installation is 1-2 days.

Gladly, no. That would really be a pain. It is designed to install right over your existing cable.

Installers will provide a basic training on how to use, maintain, and inspect ZIPKEA.

Gladly, no. ZIPKEA easily installs to your existing cable. No extra anchor points, poles, cables needed.

For regular maintenance, operators are responsible for replacing wheels. Spare parts such as rope and captures can also be ordered and replaced by operators as needed.

Operators can order additional accessories and replacement parts as needed, including wheels, captures, covers, bumpers, rope, curtain clips, etc. To order these parts, contact your ZIPKEA distributor.

It varies depending on your operation. Number of participants and the speeds at which the riders contact the ZIPKEA will determine how often wheels need to be replaced. A damaged wheel can cause 1) diminished braking power and braking distance and 2) increased difficulty pushing and pulling the ZIPKEA along the cable.

Each ZIPKEA needs to be inspected 1) daily and 2) annually.

The Annual Inspection occurs annually (from first delivery date) as part of the Recertification that each ZIPKEA must have completed, and is carried out by Hackwell LLC. ZIPKEA will go though a thorough inspection and internal components such as wheels and wheel kits, bearings, magnets and any other worn internal component will be replaced if necessary.

• An daily inspection carried out by the operator.
• The following occurs during a daily inspection:
  • 1 ) Visually inspect ZIPKEA and ZIPKEA Rope for any type of damage or cracking, corrosion, or loose components or knots.
  • 2) Inspect all urethane wheels and wheel kits; wheels with any broken spokes must be replaced within 24 hours.
  • 3) Perform a “Glide” Test as described in operator’s manual
  • 4) Perform a “Pull” Test as described in operator’s manual

Annually. ZIPKEA must be sent for recertification before the date listed on your Recertification Label. The recertification takes up to 2-3 weeks.

Recertification prices are as follows:

• 8-Wheel ZIPKEA: $299
• 12-Wheel ZIPKEA: $349
• Any parts replaced during recertification will be billed to you at 40%-50% of the MSRP. Any ZIPKEA or ZIPKEA EAD sent in more than 30 days after the recertification date on your Recertification Label will incur a $100 late fee.

If your course doesn’t have 2-3 weeks of down time, we recommend purchasing an extra ZIPKEA and sending in each unit one at a time.

The Technology is the same but the application is different.

• ZIPKEA is used as a primary brake and is designed to be able to accommodate riders that come up short and riders that come in too fast; good judgement from your guide is necessary for best results.
• ZIPKEA EAD is a back-up brake to your primary system and is a passive brake meaning no judgement from your guides is necessary.

Inspectors and/or installers determine whether an EAD is required on a course.

• ZIPKEA and ZIPKEA EAD do not function properly with ice present on the zip line.
• ZIPKEA and ZIPKEA EAD may have shorter stopping distances in temperatures under 32° F.

Yes, however the operation still must be approved by Hackwell LLC.

• • Rider weight limit for all ZIPKEA models is 270 lbs.
  • Rider speed maximums vary by model:
    • ZIPKEA 8-wheel: Maximum speed of 25 mph; best for lines that average under 15 mph
    • ZIPKEA 12-wheel: Maximum speed of 32 mph; best for lines that average under 20 mph